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Shipping and Returns

Ultimately, our happiest state of being is your happiest state of being. If you're happy, we're happy. So, if you're not happy...we are reasonable people. Not an unreasonable big company with no humans around to connect with and get what you need.

Shipping

In-stock items will ship via UPS Ground within three to five business days of your order. You will be notified via email with a tracking number once your shipment is on it's way. 

Large orders or bulky items too large to be dependably and economically shipped via UPS will be shipped with a freight carrier. They will contact you to arrange a convenient time for you to receive the order.

International Orders

We ship worldwide via DHL International. Please place your order online to see rates.

Returns

We accept returns within 30 days of delivery for a full refund. All returns must be in new condition and in the original packaging. Please call or email us (returns@sobusobu.com) prior to returning any merchandise.

Our products are warranted to be free of manufacturers’ defects upon receipt. We warrant all finishes and other parts for 1 year from the date of purchase.

We always welcome your feedback and would love to hear what you think about our products, shop, website and service. Email us anytime at people@sobusobu.com.