Shipping and Returns
complimentary standard delivery*.
Orders over $2500 (pre-tax):
complimentary white glove delivery*.
*does not apply to sale items.
LOCAL BAY AREA ORDERS
Items produced by SOBU are shipped out of our Berkeley, California warehouse and typically have a shorter lead time. For local Bay Area customers, we can usually deliver your order of in-stock SOBU designs within 1-2 weeks.
If you have questions about delivery and lead times, please email us at firstname.lastname@example.org.
LOCAL PICK UP
We offer customers the option to pick up their order at our Berkeley warehouse. There is no cost associated with this option. We do need 2 business days to let our warehouse pull and prep your order.
Please reference your SOBU order number at time of pick up.
c/o PC CARGO, INC.
2424 4th Street
Berkeley, CA 94710
MON-FRI / 7:30am-3:00pm
Most items on our site arrive to you within 2-4 weeks from date of order when in stock or within 3-5 weeks from date of availability.
Transit times may vary depending on your shipping location. Some of our vendor items go in and out of stock, so please email us at email@example.com if you would like to know the current lead time on specific items prior to placing your order. We will be contacting you after you place your order to confirm your order details and give you an estimated date of delivery.
Upon delivery, please inspect your item(s). You will be required to sign a Proof of Delivery receipt. If refusing delivery due to damage, please note refused due to damage on the proof of delivery (POD) receipt you receive at time of delivery and let us know via email at firstname.lastname@example.org.
We are currently offering complimentary standard delivery on all orders, regardless of the number of items in your order and only within the 48 contiguous United States. Please note that delivery will be by UPS or FEDEX for smaller items.
Larger shipments like tables will arrive by freight delivery and will typically arrive on a wooden pallet. This service does not include bringing items into your home, set up or assembly of items, or removal of packaging materials. Please plan accordingly and have help on hand to bring heavier items inside. We do not recommend standard shipping for larger, heavier shipments.
WHITE GLOVE DELIVERY
We are currently offering complimentary white glove delivery on orders over $2,500 (pre-tax). Orders under $2500 can choose white glove delivery for a $195 fee. We highly recommend this higher level of service on all heavier items like dining tables and sofas. The fee we charge is an incredible value as SOBU absorbs the majority of the white glove delivery fee actually charged to us by the delivery company. We encourage you to take advantage of this higher level of service! It has a minimum value of $480. Please note, our white glove delivery is not offered on rugs and all rugs ship via Standard Delivery.
Our white glove delivery crew will be contacting you ahead of time to schedule a Monday through Friday delivery appointment that is convenient for you. White glove delivery includes delivery of all items inside and into the room of your choice, unpacking, all assembly and removal of all packaging and cartons. (Please let us know if there are more than 2 flights of stairs as this may incur a surcharge). It is well worth the fee and again, we highly recommend you choose this option for all larger, heavier shipments and orders of greater value.
Please note that if our delivery company makes a delivery appointment with you, then attempts to deliver and you are not home and/or not able to receive items for any reason, you will be responsible for the attempted delivery fee.
SOBU will accept furniture returns for any reason within 30 days of delivery. Returned items must be in NEW CONDITION, NO DAMAGE. Refund will be for total amount paid minus any delivery charges customer paid on order and minus a 15% restocking fee*. SOBU will pay for all return shipping fees.
*15% restocking fee is equal to 15% of total cost of specific item(s) including any taxes. Please note that the 15% restocking fee also applies to cancelled orders that have already shipped.
Home accessories purchased at our SOBU Oakland store are always 100% refundable.
Please note that returns must be in new condition and shipped back in their original packaging. Please contact us prior to returning any merchandise.
SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. Alessandro and I are reasonable, generous and fair! We want you to be happy...bottom line.
We are able to accommodate international sales only when shipping is arranged for by the customer. International sales are final. Please contact us for international inquiries.
We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at email@example.com.