Shipping and Returns
We are currently offering FREE SHIPPING on all orders. Please note that free shipping is curbside only. Curbside delivery provides palletized delivery of your item(s) to the curb at the end of your driveway. This service does not include bringing items into your home, set up or assembly of items, or removal of packaging materials. Please plan accordingly and have help on hand to bring heavier items inside.
If you prefer white glove delivery, please select at checkout ($195). We recommend our white glove delivery service on all of our heavier items like dining tables and sofas. If white glove delivery is not available in your area, we will contact you to set up an alternate delivery method. White glove delivery includes delivery of all items inside the room of your choice, unpacking, assembly and removal of all packaging and cartons.
For both curbside and white glove deliveries, the delivery company will be calling you ahead of time to schedule a Monday through Friday delivery appointment that is convenient for you.
Upon delivery, please inspect your item(s). You will be required to sign a Proof of Delivery receipt. If refusing delivery due to damage, please note refused due to damage on the proof of delivery (POD) receipt you receive at time of delivery.
Most items on our site typically ship to arrive to you within 2-4 weeks of your order date unless otherwise noted in italics on the product's page. Transit times may vary depending on your shipping location. Some of our vendor items go in and out of stock, so please contact us if you would like to know the current lead time on specific items prior to placing your order.
You will be notified via email with shipping information once your shipment is on its way. We insure all shipments.
SOBU will accept returns for any reason within 30 days of delivery minus a 10% (original retail value pre taxes) restocking fee. SOBU will pay for return shipping.
Please note that returns must be in new condition and shipped back in their original packaging. Please contact us prior to returning any merchandise.
SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. Alessandro and I are reasonable, generous and fair! We want you to be happy...bottom line.
We are able to accommodate international sales only when shipping is arranged for by the customer. International sales are final. Please contact us for international inquiries.
We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at firstname.lastname@example.org.