Shipping and Returns
Our SOBU collection of in-stock designs ship within 1-2 weeks of your order (designs marked DESIGN BY SOBU). You will be notified via email with tracking information once your shipment is on its way.
Items on our site supplied by our partner vendors (companies we love) vary in transit time. We try and give a rough estimate on each product page. Please contact us if you would like to know current lead time on a specific item.
SHIPPING OUTSIDE OF THE BAY AREA
For orders which require assembly and/or are very heavy (most dining tables for example), we automatically upgrade you to White Glove Delivery at no extra charge when available (our white glove delivery company does not service all zip codes unfortunately). Please contact us if you would like to know if your zip code is serviced by our white glove delivery company.
When white glove delivery is not offered, deliveries outside of the Bay Area are curbside only. Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Please plan accordingly and have help on hand to bring heavier items inside.
For both White Glove and Curbside Deliveries, the delivery company will be calling you ahead of time to schedule a Monday through Friday delivery appointment that is convenient for you. All shipments are insured and transit times depend on your shipping location and specific carrier.
Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt. You are not responsible for shipping charges for the return of damaged items or replacements sent.
For delivery quotes, please use the shipping calculator window which pops up when you add items to the cart. Enter your shipping state and zip code for shipping rates.
BAY AREA DELIVERY
We offer Standard and White Glove Delivery to all local customers. For larger items which are heavy and/or require assembly, we may recommend and sometimes require White Glove Delivery. Our crew will deliver, unpack, assemble items and remove all packaging and cartons for you.
White Glove Delivery $195
San Francisco, Marin and other Bay Area cities
White Glove Delivery $245
We may be convinced to ship internationally. Depends. Please contact us for international inquiries.
We offer free returns: We absorb any shipping costs back if for any reason you decide to return your item(s). Please note that initial shipping is non-refundable with the exception of manufacturer defects or transit damage.
SOBU will accept returns within 30 days of delivery for a full refund minus delivery fee. Returns must be in new condition and in original packaging. Please contact us prior to returning any merchandise. SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. We warrant all finishes and parts for 1 year from the date of purchase. Please note: Rug returns incur a 10% restocking fee.
We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at email@example.com.