Shipping and Returns
Smaller items and rugs: complimentary standard delivery*.
Large, heavy, bulky items: $195 white glove delivery.
Orders over $2500 (pre-tax): complimentary white glove delivery*.
*Does not apply to discounted items or floor models.
LOCAL BAY AREA ORDERS
Items produced by SOBU are shipped out of our Berkeley, California warehouse and typically have a shorter lead time. For local Bay Area customers, we can usually deliver your order of in-stock SOBU designs within 1-2 weeks.
If you have questions about delivery and lead times, please email us at email@example.com.
LOCAL PICK UP
We offer customers the option to pick up their order at our West Berkeley warehouse. There is no cost associated with this option. We do need 2 business days to let our warehouse pull and prep your order.
If you choose the option to pick up at our warehouse when checking out online or at the shop, you will receive more information via email!
Most items on our site arrive to you within 2-4 weeks from date of order when in stock or within 2-4 weeks from date of availability.
Transit times may vary depending on your shipping location. Some of our vendor items go in and out of stock, so please email us at firstname.lastname@example.org if you would like to know the current lead time on specific items prior to placing your order. We will be contacting you after you place your order to confirm your order details and give you an estimated date of delivery.
Upon delivery, please inspect your item(s). You will be required to sign a Proof of Delivery receipt. If refusing delivery due to damage, please note refused due to damage on the proof of delivery (POD) receipt you receive at time of delivery and let us know via email at email@example.com.
We are currently offering complimentary standard delivery for decor, smaller furniture items, and rugs, regardless of the number of items in your order and only within the 48 contiguous United States. Please note that delivery will be via UPS or FEDEX for smaller items. This service does not include bringing items into your home, set up or assembly of items, or removal of packaging materials. Please plan accordingly and have help on hand to bring items inside if needed.
WHITE GLOVE DELIVERY
We automatically charge $195 for white glove delivery for large, heavy, and/or bulky items if your order total is under $2,500 (pre-tax). Larger shipments like tables, beds, and sideboards will arrive by freight delivery and will typically arrive on a wooden pallet. Orders for smaller items under $2,500 can opt into white glove delivery for a $195 fee. We are currently offering complimentary white glove delivery on all orders over $2,500 (pre-tax). White Glove Delivery includes delivery of all items inside the room of your choice, unpacking, assembly and removal of all packaging and cartons. The fee we charge is an incredible value as SOBU absorbs the majority of the white glove delivery fee actually charged to us by the delivery company. It has a minimum value of $450. Please note, our white glove delivery is not offered on rugs and all rugs ship via Standard Delivery.
Our delivery crew will be contacting you ahead of time to schedule a Monday through Friday delivery appointment that is convenient for you.
Please note that if our delivery company makes a delivery appointment with you, then attempts to deliver and you are not home and/or not able to receive items for any reason, you will be responsible for the attempted delivery fee.
SOBU will accept returns within 30 days of delivery. Returned items must be in new condition and in their original packaging. Refund will be for total amount customer paid for the item including taxes minus a 15% restocking fee and any delivery charges customer paid on the order. SOBU will pay for return shipping fees.
Please note that the 15% restocking fee also applies to cancelled orders that have already shipped.
Home accessories purchased at our SOBU Oakland store are always 100% refundable.
Please note that returns must be in new condition and shipped back in their original packaging. Please contact us prior to returning any merchandise.
SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. Alessandro and I are reasonable, generous and fair! We want you to be happy...bottom line.
We are able to accommodate international sales only when shipping is arranged for by the customer. International sales are final. Please contact us for international inquiries.
We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at firstname.lastname@example.org.
SOBU warrants all products with a 1-year protection which we deem products to be produced free of manufactured defects. SOBU has the right to repair or replace.