Shipping and Returns
Our SOBU collection of in-stock designs ship within 1-2 weeks of your order (designs marked DESIGN BY SOBU). You will be notified via email with tracking information once your shipment is on its way.
Items on our site supplied by our partner vendors (companies we love) vary in transit time. We try and give a rough estimate on each product page. Please contact us if you would like to know current lead time on a specific item.
We offer room of choice and debris removal as our standard shipping on most orders. For an added charge, we also offer the option of white glove delivery (delivery to your room of choice, unpacking, assembling and removing all cartons and packaging). The delivery company will contact you to set up a delivery appointment. All shipments are insured. Transit time depends on the shipping location and carrier. Please contact us for an accurate timeframe.
If you receive an order which appears damaged upon arrival, please note on the POD (Proof of Delivery note) at time of delivery and refuse shipment. Please include pictures when possible in your email to us reporting damaged items. When damage is concealed and noted when packaging is opened, we'll offer you repair or replacement options as soon as we can. Customer is not responsible for shipping charges for the return of damaged items or replacements sent.
For delivery quotes, please use the shipping calculator window which pops up when you add items to the cart. Enter your shipping state and zip code for shipping rates.
BAY AREA DELIVERY
We offer white glove delivery to all of our local customers. Our crew will deliver, unpack, assemble items and remove all packaging and cartons for you.
Standard White Glove Delivery $95
Heavy Item White Glove Delivery $195
San Francisco, Marin and other Bay Area cities
Standard White Glove Delivery $145
Heavy Item White Glove Delivery $245
Please contact us for international inquiries.
We accept returns within 30 days of delivery for a full refund. Returns must be in new condition and in original packaging. All delivery and return delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Please contact us prior to returning any merchandise. SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. We warrant all finishes and parts for 1 year from the date of purchase. Please note: Rug returns incur a 10% restocking fee.
We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at firstname.lastname@example.org.