Shipping and Returns

SHIPPING 

All Orders:
complimentary standard delivery.

Orders over $2500:
complimentary white glove delivery.

LOCAL BAY AREA ORDERS

Items produced by SOBU are shipped out of our Berkeley, California warehouse and typically have a shorter lead time. For local Bay Area customers, we can usually deliver your order of in-stock SOBU designs within 1-2 weeks.

If you have questions about delivery and lead times, please email us at info@sobusobu.com.  

LOCAL PICK UP

We offer customers the option to pick up their order at our Berkeley warehouse. There is no cost associated with this option. We do need 2 business days to let our warehouse pull and prep your order.

Please reference your SOBU order number at time of pick up.

SOBU WAREHOUSE
c/o PC CARGO, INC.
2424 4th Street
Berkeley, CA 94710
MON-FRI / 7:30am-3:00pm
510-898-1321 

SHIPPING INFO

Most items on our site typically ship to arrive to you within 4-6 weeks of your order date unless otherwise noted in italics on the product's page.

Transit times may vary depending on your shipping location. Some of our vendor items go in and out of stock, so please email us at info@sobusobu.com if you would like to know the current lead time on specific items prior to placing your order. We will be contacting you after you place your order to confirm your order details and give you an estimated date of delivery.

Upon delivery, please inspect your item(s). You will be required to sign a Proof of Delivery receipt. If refusing delivery due to damage, please note refused due to damage on the proof of delivery (POD) receipt you receive at time of delivery and let us know via email at info@sobusobu.com.

STANDARD DELIVERY

We are currently offering complimentary standard delivery on all orders, regardless of the number of items in your order and only within the 48 contiguous United States. Please note that delivery will be by UPS or FEDEX for smaller items. 

Larger shipments like tables will arrive by freight delivery and will typically arrive on a wooden pallet. These shipments will be dropped off in front of your home or at the end of your driveway. This service does not include bringing items into your home, set up or assembly of items, or removal of packaging materials. Please plan accordingly and have help on hand to bring heavier items inside. We do not recommend free standard shipping for large items.

WHITE GLOVE DELIVERY

We are currently offering complimentary white glove delivery on orders over $2,500. Orders under $2500 can choose white glove delivery for a $195 fee. We highly recommend this higher level of service on all heavier items like dining tables and sofas. The fee we charge is an incredible value as SOBU absorbs a much larger percentage of the white glove delivery fee actually charged to us by the delivery company. We encourage you to take advantage of this higher level of service!

Our white glove delivery crew will be contacting you ahead of time to schedule a Monday through Friday delivery appointment that is convenient for you. White glove delivery includes delivery of all items inside and into the room of your choice, unpacking, all assembly and removal of all packaging and cartons. (Please let us know if there are more than 2 flights of stairs as this may incur a surcharge). It is well worth the fee and again, we highly recommend you choose this option for all larger items and orders of greater value.

RETURNS

SOBU will accept returns for any reason within 30 days of delivery minus a 10% restocking fee. SOBU will pay for return shipping. 

Please note that returns must be in new condition and shipped back in their original packaging. Please contact us prior to returning any merchandise. 

SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. Alessandro and I are reasonable, generous and fair! We want you to be happy...bottom line.

INTERNATIONAL ORDERS

We are able to accommodate international sales only when shipping is arranged for by the customer. International sales are final. Please contact us for international inquiries.

We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at people@sobusobu.com.