Shipping and Returns
Our SOBU collection of in-stock designs ship within 1-2 weeks of your order (designs marked DESIGN BY SOBU). You will be notified via email with tracking information once your shipment is on its way.
Items on our site supplied by our partner vendors (companies we love) vary in transit time. We try and give a rough estimate on each product page. Please contact us if you would like to know current lead time on a specific item.
Large orders or heavy items will be shipped with a freight carrier for curbside delivery. Please note that freight carriers do not bring items inside your home. They will contact you ahead of time to make a delivery appointment. For heavier items, please plan on having help on hand to bring items inside at the time of your delivery appointment.
BAY AREA DELIVERY OPTIONS
Standard Delivery $95
White Glove Delivery* $225
San Francisco, Marin and other Bay Area cities
Standard Delivery $145
White Glove Delivery* $275
*Our crew will deliver, unpack, assemble items and remove all packaging and cartons for you. White Glove Delivery is required for heavy tables.
ALL OTHER AREAS/STATES
For delivery quotes, please use the shipping calculator window which pops up when you add items to the cart. Enter your shipping state and zip code for shipping rates.
Please contact us for international inquiries.
We accept returns within 30 days of delivery for a full refund. Returns must be in new condition and in original packaging.
All delivery and return delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Please contact us prior to returning any merchandise.
SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. We warrant all finishes and parts for 1 year from the date of purchase.
Please note: Rug returns incur a 10% restocking fee.
We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at email@example.com.