Shipping and Returns
LOCAL BAY AREA ORDERS
Items produced by SOBU are shipped out of our Berkeley, California warehouse and typically have a shorter lead time. For local Bay Area customers, we can usually deliver your order of in-stock SOBU designs within 1-2 weeks.
If you have questions about delivery and lead times, please email us at firstname.lastname@example.org.
LOCAL PICK UP
We offer customers the option to pick up their order at our Berkeley warehouse. There is no cost associated with this option. We do need 2 business days to let our warehouse pull and prep your order.
Please reference your SOBU order number at time of pick up.
c/o PC CARGO, INC.
2424 4th Street
Berkeley, CA 94710
MON-FRI / 7:30am-3:00pm
Most items on our site typically ship to arrive to you within 4-6 weeks of your order date unless otherwise noted in italics on the product's page.
Transit times may vary depending on your shipping location. Some of our vendor items go in and out of stock, so please email us at email@example.com if you would like to know the current lead time on specific items prior to placing your order. We will be contacting you after you place your order to confirm your order details and give you an estimated date of delivery.
Upon delivery, please inspect your item(s). You will be required to sign a Proof of Delivery receipt. If refusing delivery due to damage, please note refused due to damage on the proof of delivery (POD) receipt you receive at time of delivery and let us know via email at firstname.lastname@example.org.
We are currently offering FREE CURBSIDE SHIPPING*, regardless of the number of items in your order, within the 48 contiguous states. Please note that free shipping is by UPS or FEDEX for smaller items, and delivery by a freight carrier for larger and heavier items such as dining tables.
*Free shipping is offered only on orders of $500 or higher. Not available on custom orders or items on sale.
Freight deliveries will typically arrive on a wooden pallet, dropped off in front of your home or at the end of your driveway. This service does not include bringing items into your home, set up or assembly of items, or removal of packaging materials. Please plan accordingly and have help on hand to bring heavier items inside. We do not recommend free standard shipping for large items.
WHITE GLOVE DELIVERY
We offer the choice of WHITE GLOVE DELIVERY on all orders ($195 fee). We highly recommend our white glove delivery service on all heavier items like dining tables and sofas. The fee we charge for this service is an incredible value as SOBU absorbs a much larger percentage of the white glove delivery fee actually charged to us by the delivery company. We encourage you to take advantage of this higher level of service!
Our white glove delivery crew will be contacting you ahead of time to schedule a Monday through Friday delivery appointment that is convenient for you. White glove delivery includes delivery of all items inside and into the room of your choice, unpacking, all assembly and removal of all packaging and cartons. (Please let us know if there are more than 2 flights of stairs as this may incur a surcharge). It is well worth the fee and again, we highly recommend you choose this option for all larger items and orders of greater value.
SOBU will accept returns for any reason within 30 days of delivery minus a 10% restocking fee. SOBU will pay for return shipping.
Please note that returns must be in new condition and shipped back in their original packaging. Please contact us prior to returning any merchandise.
SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. Alessandro and I are reasonable, generous and fair! We want you to be happy...bottom line.
We are able to accommodate international sales only when shipping is arranged for by the customer. International sales are final. Please contact us for international inquiries.
We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at email@example.com.