Shipping and Returns
Our SOBU collection of in-stock designs ship via UPS Ground within 1-2 weeks of your order (designs marked DESIGN BY SOBU). You will be notified via email with tracking information once your shipment is on its way. Our vendors' shipping times do vary and we try our best to be as specific as possible on each product's page. Please contact us for the most current availability and lead times for any items you are interested in. Otherwise, we will let you know soon after your order date when to expect your item(s).
Large orders or heavy items too large to be dependably and economically shipped via UPS will be shipped with a freight carrier. They will contact you to arrange a convenient time for you to receive the order. Please note that freight carriers do not deliver items inside your home. For heavier items, please plan on having help on hand to bring items inside at the time of your delivery appointment.
Local Delivery Options
EAST BAY $100
SAN FRANCISCO, MARIN AND OTHER BAY AREA CITIES $150
We also offer WHITE GLOVE DELIVERY for our local customers. Our crew will deliver, unpack, build all items which require assembly and remove all packaging and cartons for you.
EAST BAY WHITE GLOVE $300
SAN FRANCISCO, MARIN AND OTHER BAY AREA CITIES WHITE GLOVE $350
We currently do not ship internationally.
We accept returns within 30 days of delivery for a full refund. All returns must be in new condition and in the original packaging.
Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Please call or email us (firstname.lastname@example.org) prior to returning any merchandise.
Please note: Rug returns require a 10% restocking fee.
SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. We warrant all finishes and parts for 1 year from the date of purchase.
We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at email@example.com.