Shipping and Returns
We are currently offering FREE SHIPPING on all orders. Please note that free shipping is curbside only. Curbside delivery provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Please plan accordingly and have help on hand to bring heavier items inside.
If you prefer white glove delivery, please select at checkout ($195). If white glove delivery is not available in your area, we will contact you to set up an alternate delivery method. White glove delivery includes delivery of all items inside the room of your choice, unpacking, assembly and removal of all packaging and cartons.
For both curbside and white glove deliveries, the delivery company will be calling you ahead of time to schedule a Monday through Friday delivery appointment that is convenient for you.
Upon delivery, please inspect your item(s). You will be required to sign a Proof of Delivery receipt. If refusing delivery due to damage, please note refused due to damage on the proof of delivery (POD) receipt you receive at time of delivery.
Our SOBU collection of in-stock designs ship within 1-2 weeks of your order (designs marked DESIGN BY SOBU). Items on our site supplied by our partner vendors (companies we love) vary in transit time. We try and give a rough estimate on each product page. Please contact us if you would like to know current lead time on a specific item prior to placing your order.
You will be notified via email with tracking information once your shipment is on its way. All shipments are insured and transit times may vary depending on your shipping location and specific carrier.
SOBU will accept returns for any reason within 30 days of delivery minus a 10% restocking fee. SOBU will pay for return shipping.
Please note that returns must be in new condition and shipped back in their original packaging. Please contact us prior to returning any merchandise.
SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. In this case, customer will not be responsible for the 10% restocking fee.
We are able to accommodate international sales only when shipping is arranged for by the customer. International sales are final. Please contact us for international inquiries.
We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at email@example.com.