Shipping

Most items on our site arrive to you within 2-4 weeks from date of order when in stock or within 2-4 weeks from date of availability. We will be contacting you after you place your order to confirm your order details and give you an estimated date of delivery.

Transit times may vary depending on your shipping location. Please email us at info@sobusobu.com if you would like to know the current lead time on specific items prior to placing your order. 

WHITE GLOVE DELIVERY

SOBU may be the only (crazy) retailer offering Free White Glove Delivery (on orders over $2,500). Everything about what we do at SOBU starts and ends with how strongly we take to heart your experience with us. We want it to be amazing from start to finish and that includes your very final experience: the delivery into your home. 
While many furniture companies offer free delivery, their service ends at your sidewalk with a pile of boxes stacked on a pallet delivered by a freight company that does not specialize in furniture or a UPS driver dropping boxes off at your door leaving you with the unpacking, assembly and lugging the furniture into your home. And to add insult to this process you are left with packing materials and sometimes even a large wooden pallet that need to be broken down and you end up filling your garbage and recycling bins to overflowing!
In our early years, just like everyone one we offered the basic level of service (no service) and so often ended up with disappointed customers and damaged furniture. We decided that taking a smaller profit and treating our customers to the highest level of delivery would reward our customers with a better experience, reduce damages, eliminate replacements and extra shipping and reward us with loyal and happy customers!
White glove delivery is our highest level of shipping with the most care given to both you and your order. It all starts with the delivery company scheduling a mutually agreeable time frame for the delivery. When they arrive, they will bring your order into the room of your choice, carefully unpack and assemble your piece and then remove all the packaging and cartons away with them. Easy! You don't have to lift a finger and trust me, some of our designs are extremely heavy. We hope you will allow us to pamper you!

Please note, white glove delivery is not offered on rugs. All rugs ship via FedEx or UPS.

Orders under $2,500 which include any large, heavy, and/or bulky items will only have the option for white glove delivery with a fee of $195. This is so your order ships with a higher level of service that has a lower risk of damage and also so you have a smooth final experience in receiving your SOBU order. 

FREE STANDARD DELIVERY

We offer free standard shipping on most items regardless of the number of items in your order. Please note that delivery will be via UPS or FEDEX for smaller items. This service does not include bringing items into your home, set up or assembly of items, or removal of packaging materials. Please plan accordingly and have help on hand to bring items inside if needed. 

LOCAL BAY AREA ORDERS

Items produced by SOBU are shipped out of our Berkeley, California warehouse and typically have a shorter lead time. For local Bay Area customers, we can usually deliver your order of in-stock SOBU designs within 1-2 weeks.

If you have questions about delivery and lead times, please email us at info@sobusobu.com.  

LOCAL PICK UP

Please choose this option if you would like to pick up your order at our Berkeley warehouse. There is no cost associated with this option. Please allow 2 business days so our warehouse can pull and prep your order. You will receive an email with all the pick up information after you place your order.

ATTEMPTED DELIVERY

Please note that if our delivery company makes a delivery appointment with you, then attempts to deliver and you are not home and/or not able to receive items for any reason, you will be responsible for the attempted delivery fee.

RETURNS

SOBU will accept returns within 30 days of delivery. Returned items must be in new condition and in their original packaging. Refund will be for total amount customer paid for the item including taxes minus a 15% restocking fee and any delivery charges customer paid on the order. SOBU will pay for return shipping fees. 

Please note that the 15% restocking fee also applies to cancelled orders that have already shipped.

Home accessories purchased at our SOBU Oakland store are always 100% refundable.

Please note that returns must be in new condition and shipped back in their original packaging. Please contact us prior to returning any merchandise. 

SOBU will accept responsibility for defective or damaged product if determined to be a manufacturing issue. We want you to be happy...bottom line!

INTERNATIONAL ORDERS

We are able to accommodate international sales only when shipping is arranged for by the customer. International sales are final. Please contact us for international inquiries.

We always welcome your feedback and would love to hear what you think about our products, shop, website and service! Email us anytime at info@sobusobu.com.

WARRANTY

SOBU warrants all products with a 1-year protection which we deem products to be produced free of manufactured defects. SOBU has the right to repair or replace.