Shipping + Deliveries
In-stock items will ship within three to five business days. Once your order ships please allow between two to eight days for delivery.
Please call us at 1.510.504.0599 if you have any questions or concerns regarding delivery of your purchase and we will be happy to help you figure out the best choice for you. International orders are welcome. Contact us for specific rates.
We use FedEx Ground to ship most In-Stock items within the continental United States. Large orders or bulky items too large to be dependably and economically shipped via FedEx will be shipped with a freight carrier. Also, you have the option to provide your own carrier.
White Glove Delivery
SOBU offers In-Home/White Glove Delivery. Your furniture is unpacked and assembled in the room of your choice and all packing materials are removed. After you place your order, we will contact you to set up a delivery appointment that best fits your schedule.
There are certain large and heavy items that require this delivery option. Any item in our product line is eligible for In-Home Delivery.
International Shipping Powered by Bongo International
We have partnered with Bongo International to service our international customers.
Once you have created your shopping Cart, choose the "International Customers…Click here to pay" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
Returns + Exchanges
You may return your furniture for any reason within 30 days of delivery for a full refund. All returns must be in new condition and in the original packaging. Please call or email us (firstname.lastname@example.org) prior to returning any merchandise.
We warrant our products to be free of manufacturers’ defects upon receipt. We warrant all finishes and other parts for 1 year from the date of purchase.
We always welcome your feedback and encourage you to let us know what you think about our products, website and service. Email us anytime at email@example.com.