Frequently Asked Questions
Do you have a brick and mortar store near me where I can look at your designs in person?
Yes, we do have a store, but we only have one store and it's in Oakland, California. So, if you happen to live in the San Francisco Bay Area, you're in luck! Here is more info about our shop, location and hours. Keep in mind, our shop is not large enough to stock every single design in our catalog all the time, so please reach out before your visit if you are hoping to see a specific item and we can let you know whether or not it's currently on the floor. We have many customers who purchase through our online store and we ship our designs to customers all over the states. We know it can be a leap to purchase large items for your home sight unseen, so please reach out and ask us any questions. We are here to help!
I'm an interior designer and I would love to open a trade account with SOBU. What info do you need from me?
Please see this page which has all the info on how to apply to our trade program and the info we require. We offer trade pricing to design professionals such as architects, interior designers, sourcing agents, etc. We have supplied our designs to many commercial and hospitality projects including hotels, restaurants, offices, and of course, many homes. Please click here to see a partial list of some of our clients.
What are my shipping options?
We are currently offering complimentary standard delivery for decor, smaller furniture items, and rugs, regardless of the number of items in your order and only within the 48 contiguous United States. Please note that delivery will be via UPS or FEDEX for smaller items. This service does not include bringing items into your home, set up or assembly of items, or removal of packaging materials. Please plan accordingly and have help on hand to bring items inside if needed.
We automatically charge $195 for white glove delivery for large, heavy, and/or bulky items if your order total is under $2,500 (pre-tax). Larger shipments like tables, beds, and sideboards will arrive by freight delivery and will typically arrive on a wooden pallet. Orders for smaller items under $2,500 can opt into white glove delivery for a $195 fee. We are currently offering complimentary white glove delivery on all orders over $2,500 (pre-tax). White Glove Delivery includes delivery of all items inside the room of your choice, unpacking, assembly and removal of all packaging and cartons. The fee we charge is an incredible value as SOBU absorbs the majority of the white glove delivery fee actually charged to us by the delivery company. It has a minimum value of $480. Please note, our white glove delivery is not offered on rugs and all rugs ship via Standard Delivery.
Our delivery crew will be contacting you ahead of time to schedule a Monday through Friday delivery appointment that is convenient for you.
Where do you ship to?
We ship our products to all of the contiguous US states. If you live outside of the US, please contact us for more info regarding shipping options including shipping internationally.
Can I buy a gift certificate?
Yes, please visit this page to purchase a digital gift card that is sent via email to the recipient of your generosity. We also have actual real life gift cards which can be purchased at our Oakland showroom.
Do you do custom designs?
Yes, we would be happy to hear about a custom project you have in mind. We can then let you know if we are able to quote the project for you or we may be able to refer you to excellent craftspeople. We have a wide network of local woodworkers and metal fabricators who do beautiful work. Please reach out to Alessandro directly at firstname.lastname@example.org for your specific inquiry.
Do you ever have sales?
While we tried to avoid the typical retail sale cycles and tried to set ourselves apart as a unique online retailer, we have now given in and yes, we do have sales. Be sure to join our mailing list and follow us on Instagram to keep up to date on the latest at SOBU! And we periodically open up our Berkeley warehouse to the public for crazy amazing warehouse sales. Deep discounts on floor models, returns, extra stock. Sign up for that newsletter!
You can find all the good legal wording here, but the most important thing for you to pull out of all of those words is: WE DO NOT SELL OR SHARE ANY INFO ABOUT OUR CUSTOMERS TO ANYONE EVER.