FREQUENTLY ASKED QUESTIONS
1. Do you have a brick and mortar store near me where I can look at your designs in person?
Yes, we do have a store, but we only have one store and it's in Oakland, California. So, if you happen to live in the San Francisco Bay Area, you're in luck! Here is more info about our shop, location and hours. We have many customers who purchase through our online store and we ship our designs to customers all over the states. We know it can be a leap to purchase large items for your home sight unseen, so please reach out and ask us any questions. We are here to help!
2. I'm an interior designer and I would love to open a trade account with SOBU. What info do you need from me?
Please see this page which has all the info on how to apply to our trade program and the info we require. We offer trade pricing to design professionals such as architects, interior designers, sourcing agents, etc. We have supplied our designs to many commercial and hospitality projects including hotels, restaurants, offices, and of course, many homes. Please click here to see a partial list of some of our clients.
3. What are my shipping options?
We are currently offering free Standard Shipping. Standard shipping is UPS for smaller items and typically freight delivery for our larger items. Freight deliveries arrive on wooden pallets in front of your home and you are responsible for bringing items indoor, any assembly and discarding of pallets, cartons and packaging. We also offer White Glove Delivery for $195. We highly recommend this option for our larger, heavier items like sofas and tables. This is an incredible value for you and we encourage you to choose this option for the higher value items on our site. We absorb the majority of the actual cost as white glove delivery fees charged to us typically start at $480 and you have peace of mind as white glove delivery is a much higher standard of shipping.
4. Where do you ship to?
We ship our products to all of the contiguous US states. If you live outside of the US, please contact us for more info regarding shipping options including shipping internationally.
5. Can I purchase a gift certificate??
Yes, please visit this page to purchase a digital gift card that is sent via email to the recipient of your generosity. We also have actual real life gift cards which can be purchased at our Oakland showroom.
6. Do you do custom designs?
Yes, we would be happy to hear about a custom project you have in mind. We can then let you know if we are able to quote the project for you or we may be able to refer you to excellent craftspeople. We have a wide network of local woodworkers and metal fabricators who do beautiful work. Please reach out to Alessandro directly at firstname.lastname@example.org for your specific inquiry.